Responsible Gaming
at 365pkt

Our Commitment to Responsible Gaming

At 365pkt, responsible gaming is not a checkbox — it is a core value that shapes how the platform is built and operated. We understand that for the overwhelming majority of Pakistani players, 365pkt is an enjoyable form of entertainment. However, we also recognise that a small minority of players may develop problematic gambling behaviours, and we take our duty of care toward those players seriously.

365pkt's responsible gaming framework is built on four pillars: prevention, detection, intervention, and support. We use proactive monitoring tools to identify players who may be at risk, we provide comprehensive self-management tools for players who want to control their own spending and time, and we maintain a dedicated responsible gaming support channel staffed by trained agents who speak both Urdu and English and are available around the clock.

Understanding Problem Gambling

Gambling should always be approached as a form of entertainment — something you do with money you can afford to spend, for fun, not as a source of income or a way to recover financial losses. When gambling stops being fun and starts feeling like an obligation, a compulsion, or a financial lifeline, it may have become a problem.

Problem gambling affects people across all backgrounds, income levels, and cities — from Karachi to Lahore, Faisalabad to Islamabad. It is not a sign of weakness or poor character; it is a recognised behavioural health issue that responds well to early intervention and support.

Warning Signs of Problem Gambling

You may be developing a gambling problem if you regularly experience any of the following:

• Spending more money on gambling than you originally planned or can afford;
• Chasing losses — betting more after a loss in an attempt to win back what you lost;
• Thinking about gambling frequently, even when doing other things;
• Feeling irritable, anxious, or restless when not gambling;
• Lying to family members or friends about how much you gamble or how much money you have lost;
• Gambling as a way to escape stress, worry, or emotional difficulties;
• Missing work, family commitments, or other responsibilities because of gambling;
• Borrowing money or selling assets to fund gambling activity;
• Repeatedly trying and failing to cut down or stop gambling.

Self-Assessment Questionnaire

Answer the following questions honestly. If you answer "yes" to three or more of these questions, we strongly recommend using the 365pkt responsible gaming tools below and considering speaking with a professional support service.

If you answered yes to 3 or more questions above, we encourage you to activate the 365pkt self-exclusion or cooling-off tool right away, and to reach out to our support team. You do not need to face this alone.

How 365pkt Monitors Player Risk

In addition to the self-management tools available to all players, 365pkt operates a proactive responsible gaming monitoring system that flags accounts showing behavioural patterns associated with problem gambling. This system runs continuously in the background and does not require players to opt in.

When our system detects a flagged pattern — such as a significant increase in deposit frequency, large loss accumulation over a short period, or extended consecutive session times — a trained responsible gaming agent will reach out to the player via SMS or on-platform notification. This outreach is not a penalty; it is a welfare check and an offer of support.

Risk Indicators We Monitor

Guidelines for Healthy Gambling

Most 365pkt players across Pakistan enjoy the platform without any issues. If you want to keep it that way, the following guidelines are a good framework to build your gaming habits around:

• Set a monthly budget in PKR before you start playing, and stick to it regardless of outcomes;
• Treat gambling losses as the cost of entertainment — never chase them;
• Set a session time limit before you log in, and stop when it is reached;
• Never gamble under the influence of alcohol, strong medication, or extreme emotional stress;
• Balance your time on 365pkt with other activities, hobbies, and social commitments;
• Never borrow money specifically to fund gambling — whether from family, friends, or financial apps;
• Keep your 365pkt account credentials private and never allow others to use your account;
• If gambling stops being fun, stop playing and use a cooling-off period.

Protection of Minors

365pkt takes the protection of minors extremely seriously. Pakistani households with internet access are encouraged to use parental control software to prevent underage family members from accessing online gaming platforms. Some practical steps you can take:

• Keep your 365pkt login credentials private and never share them with anyone under 21;
• Log out of your 365pkt account when stepping away from a shared device;
• Use device-level parental controls available on Android, iOS, and Windows to block access to gambling websites;
• Talk openly with young people in your family about the risks and rules around gambling;
• If you discover a minor has accessed your 365pkt account, contact support immediately to report the incident and request a security review.

If you believe a minor may have registered their own 365pkt account, contact us immediately at [email protected]. We will investigate and take immediate action, including account suspension and data deletion in accordance with child data protection requirements.

Responsible Gaming FAQs